Shipping & Returns

Shipping and Return Policy – FireDepartmentSigns.nyc

These terms apply to all orders placed with FireDepartmentSigns.nyc (“Seller,” “we,” “our”). By placing an order, the customer (“Buyer,” “you”) agrees to the following Shipping and Return Policy. This policy is incorporated into and forms part of our Terms & Conditions.

  1. Shipping Policy

Processing Time
Orders are typically processed within 2–3 business days (excluding weekends and holidays). Orders received after 12:00 PM EST are considered received on the following business day.

Shipping Schedule
We ship Monday through Thursday via USPS, UPS, FedEx, or other carriers at our discretion.

Transit Times
Any shipping or delivery dates provided are estimates only. Once an order leaves our facility, delivery times are controlled by the carrier.

No Liability for Delays
FireDepartmentSigns.nyc is not liable for late shipments. We are not responsible for delays, damages, or losses caused by the carrier, weather, strikes, acts of God, natural disasters, governmental actions, or any events beyond our reasonable control.

Risk of Loss
Title and risk of loss transfer to the Buyer once the order is handed to the shipping carrier. All claims for lost, delayed, or damaged shipments must be made directly to the carrier.

Signature Requirements
We reserve the right to require a signature for delivery on certain orders at our discretion.

  1. Return Eligibility

Non-Custom Products
Returns are accepted within 15 calendar days of confirmed delivery for non-custom products only.

Condition
Returned items must be unused, in original packaging, and suitable for resale.

Custom / Made-to-Order Items
All custom, personalized, or made-to-order products are final sale and non-returnable, unless defective at delivery.

Inspection Right
FireDepartmentSigns.nyc reserves the sole right to determine if a returned product is in resale condition. Returns not meeting requirements may be rejected or refunded at a reduced value.

Authorization Required
Buyers must obtain written return authorization prior to returning any product. Unauthorized returns will not be processed and may be discarded without refund.

  1. Return Shipping Responsibility
  • Buyers are responsible for all costs associated with returning items, including:
    • Original outbound shipping charges
    • Return shipping costs
    • Any customs, duties, or fees if applicable
  • No Prepaid Labels: We do not provide prepaid shipping labels.
  • C.O.D. Not Accepted: Returns sent collect on delivery (C.O.D.) will be refused.
  • Carrier Claims: If a product is damaged in transit, Buyer must file a claim directly with the shipping carrier. FireDepartmentSigns.nyc is not responsible for filing claims on behalf of the customer.
  1. Return Address

All authorized returns must be shipped to:

Alice Wonder LLC
c/o Returns Department
9 Alice Ct
Brooklyn, NY 11213
USA

Returns sent to any other address will not be processed. Buyer must retain tracking information as proof of shipment. FireDepartmentSigns.nyc is not liable for lost, delayed, or undelivered return packages.

  1. Refund Processing
  • Refund Amount: Refunds are issued for the product purchase price only. Shipping, handling, rush order fees, or customization costs are non-refundable.
  • Timing: Refunds are processed within 7–10 business days after returned merchandise is received and inspected.
  • Partial Refunds / Denial: If items are returned damaged, used, incomplete, or not in resale condition, FireDepartmentSigns.nyc reserves the right to:
    • Issue a partial refund at our discretion, or
    • Deny the refund entirely.
  • Payment Method: Refunds will be credited back to the original payment method only.
  1. Limitation of Liability

FireDepartmentSigns.nyc shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, lost business, or inspection failures.

It is the Buyer’s responsibility to verify that purchased signs meet their specific jurisdictional, compliance, or inspection requirements prior to purchase. Laws, codes, and inspector interpretations may vary, and no guarantee of compliance or approval is provided.

Maximum liability for any claim is strictly limited to the purchase price of the product in question.

DISCLAIMERS

Business Disclaimer
We are a small, family-owned and operated Brooklyn-based business. We are not a City of New York store, nor are our website, products, or services affiliated with the City of New York or any agency of the City of New York. Neither we, nor our business, websites, products, services, or any hyperlinks from our website are sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any agency of the City of New York, including but not limited to HPD, DOB, DOT, DSNY, FDNY, or any federal entity.

Legal Codes Disclaimer
The codes, regulations, and requirements referenced on our website may not represent the most recent or updated versions. State, federal, or local agencies may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information provided. It is the customer’s responsibility to verify all information by reviewing the official sources directly.

Sign Use & Downloadable Products Disclaimer
The requirements for sign content, format, and placement depend on intended use, property type, and applicable laws. The buyer is solely responsible for determining the appropriate content for a sign or package of signs.

We make no warranty or representation regarding the suitability of any sign for a specific application, inspection, or compliance outcome. It is the customer’s responsibility to ensure that any signs — whether physical products or digital/downloadable files — are in full compliance with all applicable state, federal, local, and municipal laws, codes, and regulations.

By purchasing, downloading, or using any product from our website, the buyer acknowledges and agrees that compliance verification rests entirely with them.

General Information Disclaimer
All content on this site is provided for informational purposes only and does not constitute legal advice, professional advice, or a definitive statement of law. For guidance on specific requirements, customers should consult the official laws and regulations, and may wish to consult with an attorney, compliance officer, or qualified professional.

Limitation of Liability Disclaimer
To the maximum extent permitted by law, our business, owners, employees, agents, affiliates, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to the use of our website, products (including digital/downloadable files), or services.

All products are provided “as is” without warranties of any kind. By purchasing or using our products, the buyer assumes all risk and full responsibility for compliance, installation, accuracy, and suitability for their intended use.